How many times can one device be treated with one GlassX kit?
The GlassX kit comes with enough solution for up to 3 devices (iPhone size). We recommend at least 3 coatings per device for the best protection.
Last updated: August 11, 2017 09:01
What does the GlassX retail package include?
1 - 2.2ml GlassX vial 1 - 2ml Spraygard vial 6 - Wipes 1 - Pair of application gloves 1 - Instruction card
Last updated: August 10, 2017 16:05
Can I remove GlassX?
GlassX is a permanent coating, creating an invisible protective barrier. There would be no need to remove it.
Last updated: August 11, 2017 09:00
What does GlassX work on?
GlassX works on all glass surfaces, not just smart phones. You can use GlassX to protect your watches, glasses, jewelry, camera lenses, touch screen devices, tablets, laptops and any other glass product you can think of! Ensure that the instructions are followed while coating to ensure proper coatings.
Last updated: August 10, 2017 16:11
Is it okay to get GlassX on other parts of the device surface?
GlassX is designed for glass and should only be applied on glass surfaces. Fingerprint reader will not be affected by GlassX. Avoid headphone jacks, earpiece, speaker ports, microphone.
Last updated: August 11, 2017 09:00
How long does GlassX/SprayGard last?
GlassX is permanent. SprayGard lasts up to 6 months.
Last updated: August 11, 2017 09:01
What if I get GlassX on my fingers?
Use rubbing alcohol to wipe off the solution from your fingers, then hot water and soap to wash your hands thoroughly.
Last updated: August 11, 2017 09:02
How do I apply GlassX?
https://www.youtube.com/watch?v=MTDmE3lWlWk
Last updated: August 11, 2017 09:00
What happens if I apply GlassX more than the recommended amount?
Applying additional layers of GlassX will improve all protective qualities while keeping the same feel and look. We recommend 3 coatings.
Last updated: August 11, 2017 09:02
Does GlassX make my screen scratch proof?
We have tested our liquid glass solution with 3rd party labs rating GlassX as 9H hardness, which is the highest level of scratch resistance making your screen scratch proof.
Last updated: August 11, 2017 09:01
How do I know if GlassX is working?
After applying GlassX and SprayGard, You drip a drop of water with your finger over the applied glass to view the beading effect. You can also do a marker test, this will show its oleophobic properties as it will be easy to wipe off.
Last updated: August 11, 2017 09:03
Current Estimated Shipping Date: September 2017
Last Updated At: 08/09/17What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.